Contact Information/Holidays
Mailing Address
201 N Main St
PO Box 1267
Jacksonville, IL 62651-1267
Hours of Operation
Monday – Thursday: 7:30 a.m. – 5:00 p.m.
Friday: 7:30 a.m. – 12:00 p.m.
Saturday/Sunday: Closed
Holidays Observed (Office Closed)
- New Year’s Day
- Good Friday
- Memorial Day
- Fourth of July
- Labor Day
- Veteran’s Day
- Thanksgiving Day and Friday following
- Day before Christmas
- Christmas Day
Toll-free Number
- Pension Department – ext. 2
- Annuity Department – ext. 3
- Employer Contributions Department
- Bookkeeping – ext. 4 then 2
- Delinquency – ext. 4 then 3
- Health/Welfare Department
- Open Enrollment – ext. 5
- Claims (Member) – ext. 6 then 2
- Claims (Provider) – ext. 6 then 3
- Eligibility – ext. 6 then 4
- Dental – ext. 6 then 5
General Fax Number
217-245-1293
Medical Claims-Only Fax Number
217-243-8619